IT Support Junior (and lifelong tech nerd)
Turning coffee into troubleshooting and home labs. Windows • Networking • Linux • VMware
Aspiring Help-Desk
What I’m working on
🖥️ VMware Home Lab (Windows & Linux)
I built this home lab because I didn’t want to just read about IT — I wanted to break things and fix them myself. So I set up a virtual environment using VMware and created multiple machines to simulate real systems. I mostly use a Windows VM and a Linux...
Packet Tracer Network Lab
I wanted to really understand how networks work, not just memorize TCP/IP theory, so I started building small networks in Cisco Packet Tracer as if I was designing for a real company. I began with a simple goal: make a PC open a website using a DNS server.At first, it...
Projects
Technical Learning & Applied Courses
I completed CS50 – Introduction to IT, where I learned the fundamentals of computer systems, operating systems, networking, and IT concepts.During the course, I reinforced the theory with hands-on labs using Windows and Linux virtual machines. I also completed Introduction to Cybersecurity, where I studied security principles, threats, and defensive...
Experience
Pony
Pony, Electric Scooter Maintenance TechnicianAngers | September, 2024 - September, 2025
I worked as an electric scooter maintenance technician at Pony for about one year in Angers.
I was responsible for diagnosing and repairing scooters, performing tests, and making sure each device was safe and ready to be deployed.
At one point, I was responsible for all scooters in my area together with one teammate. We coordinated maintenance tasks, organized repairs, and communicated with the main technical team in Paris to report issues and follow procedures.
This job was also a huge step for my French. Working daily on my french with the job helped me improve my technical vocabulary, communication skills, and confidence in professional conversations.
Working at Pony taught me how important procedures, quality checks, and clear communication are in a technical environment. It felt very close to how IT support teams work: diagnose, fix, test, report.
Bicycle Repair Technician
,Syria | January, 2021 - January, 2023
Before Pony, I worked for about two years as a bicycle repair technician in Syria, alongside my high school studies until shortly after completing my scientific baccalaureate.
I diagnosed mechanical problems, repaired bikes, and dealt directly with customers. Every customer was different:
some were stressed, some in a hurry, some calm and patient. I learned how to adapt, explain problems clearly, and manage expectations.
This experience taught me customer service, prioritization, and staying calm under pressure.
It was my first real lesson in troubleshooting, responsibility, and working with real people — skills that I now apply in IT support and technical labs.
Different machines, same troubleshooting mindset ;)
